Continuous Improvement of Quality Delivery

Q.C.o.E » Quality Centre of Excellence (QCoE)

Centres of Excellence, or Competency or Capability Centres as they are also called, are increasingly being used by organisations to focus a team with a particular set of competencies or capabilities in a particular function, to lead and support best practice to drive business and customer value.

In the software Quality Assurance and Testing area these are referred to as Test Centres of Excellence (TCoE) or Quality Centres of Excellence (QCoE). Centres of Excellence have certain characteristics:-

Defined and managed best practice frameworks

Skilled dedicated core team

Career paths, professional development and performance management

Flexible resource pools often with third party partners

Integrated toolset to support and enable best practice

Reusable assets and accelerators

Test environment management

Metrics and Service Levels

Innovation and continuous improvement

QCoE and TCoE in a Modern World

The development of a Centre of Excellence for Testing/Quality is often a significant part of the overall software quality journey for an organisation. A CoE may be a clearly demonstrable output or objective of a programme and can act as a focus for consolidating, standardising or streamlining the overall software quality operating model in an organisation. All this is done to achieve better quality more economically. The Metisure© framework provides comprehensive suppport for the development of a QCoE/TCoE